Terms of service
Holyspin terms and conditions for players in Canada
Who these terms apply to
These are the Holyspin terms and conditions, and they apply to everyone who opens an account or plays with us from Canada. By creating an account you confirm that you have read them and that you accept them in full. You must be at least 19 years old to register, deposit or play, and we may ask you to prove your age at any time. If you do not agree with any part of this page, please do not use our site.
We run our site as Holyspin, and when we write "we" or "our" on this page we mean that operation. When we write "you" we mean the person holding the account. Each person may hold one account only, and the account is personal: it may not be shared, sold or passed to anyone else. You are responsible for keeping your login details private and for everything that happens under your account.
We may update these terms from time to time to reflect changes in our service or in the rules that apply to us. The date of the latest change is shown on this page, and continuing to play after a change means you accept the new wording. Where a change affects your funds or an active bonus in a material way, we will tell you before it takes effect.
Opening and verifying your account
To register we ask for accurate personal details, including your full name, date of birth, address and a working email address. Providing false or incomplete information is a breach of these terms and may lead to the closure of your account. We may also hold or void winnings that came from an account opened with false details.
Before we can release withdrawals, we may carry out KYC checks. This means we ask you to send documents that confirm who you are and where you live, such as an identity document and proof of address. These checks protect you and us against fraud and underage play. We will always tell you which documents we need, and we ask that they are clear, valid and in your own name.
If a check cannot be completed, we may limit what you can do on the account until it is. Our support team can explain what is missing, and our live chat is the quickest way to ask. Please keep your contact details up to date so that we can reach you if something needs your attention.
Key rules at a glance
| Topic | What the terms say |
|---|---|
| Minimum age | You must be 19 or older to register and play. |
| Accounts | One account per person, kept in your own name. |
| Identity checks | KYC documents may be requested before a withdrawal is released. |
| Bonuses | Each offer has its own terms, which you accept when you claim it. |
| Responsible play | Limits, breaks and self-exclusion are available on request. |
| Contact | Our live chat team handles questions about these terms. |
Deposits, withdrawals and your balance
You may only deposit money that belongs to you, and you must use payment options registered in your own name. We may ask where funds came from if a deposit looks unusual. Any amounts shown on our site are in Canadian dollars, and you remain responsible for any fees your own bank or payment provider adds.
When you request a withdrawal, we normally pay it back to the same route used for your deposit where that is possible. We may need to finish verification first, and we may reverse a withdrawal request if you ask us to. Our payment methods page explains the options in more detail, and the footer links to it.
If we credit your account by mistake, the amount does not become yours. We may remove it, along with any winnings that came from it, and we will tell you when we do. The same applies to results caused by a clear software or system error.
How to claim and use an offer
Read the offer
Every bonus or free spins offer has its own page of terms. Read it before you opt in, because it sets out the rules that apply to that offer alone.
Opt in and play
Claim the offer from your account or our promotions page. Funds and spins from an offer are used under its terms until its conditions are met.
Meet the conditions
Wagering and time limits are shown with each offer. Our wagering requirements page explains how those conditions work in general terms.
Bonuses, promotions and fair play
Bonuses are a gift from us, not a right, and each one comes with conditions that you accept when you claim it. We may change, pause or withdraw a promotion, but we will not change the terms of an offer you have already started in a way that works against you. Only one welcome offer may be claimed per person, household and device.
We expect you to play fairly. Using more than one account, exploiting errors, working with other players to gain an advantage or using automated tools is not allowed. If we find this, we may cancel the related bonus, void any winnings from it and close the account. Our bonus types page describes the kinds of offer we run.
Our live dealer tables and our slots follow the rules shown inside each game, and those game rules form part of these terms. If a game stops because of a connection problem, the game's own rules decide how an unfinished round is treated.
Responsible play and closing your account
We want play to stay enjoyable. You can ask us to set deposit limits, take a short break or exclude yourself for a longer period, and we will act on that request promptly. If you feel that gambling is becoming a problem, please stop and speak to our support team or to a local support service. Our responsible gambling page lists the tools available to you.
You can close your account at any time by contacting us, once any pending withdrawal has been settled. We may close or suspend an account if you break these terms, if we are required to by law, or if we have reason to believe it is being used for fraud or for activity that is not allowed. Where we can, we will explain why and return any balance that belongs to you.
Our privacy policy and cookie policy describe how we handle your personal data and form part of your agreement with us. If a question about these terms is not answered here, contact us through live chat and we will help you directly.
Questions about these terms
How old do I need to be to play?
You must be at least 19 years old. We may ask for proof of age at any time and can restrict an account until it is provided.
Why do you ask for identity documents?
We carry out KYC checks to confirm who you are and to prevent fraud and underage play. We may ask for them before releasing a withdrawal.
Can I hold more than one account?
No. Each person may have one account in their own name. Duplicate accounts may be closed and their winnings voided.
What happens if these terms change?
We show the date of the latest update on this page. If a change materially affects your funds or an active offer, we tell you before it takes effect.
Who do I contact about a question on these terms?
Our live chat team can answer questions about these terms and help with anything that is unclear.
