Legal
Holyspin privacy policy for Canada
Who we are and what this policy covers
This Holyspin privacy policy explains how we collect, use and protect personal data when you visit our site from Canada. It applies to our website, our mobile pages and any contact you have with our support team. We write it in plain words so you can see what happens to your information before you create an account. If you disagree with any part of it, you should stop using the site and contact us.
When we say "we", we mean the team behind Holyspin. We act as the party that decides why and how your data is handled. We treat that responsibility seriously, and we keep the amount of data we ask for as small as the service allows. You must be 19+ to use the site, and we do not knowingly collect data from anyone younger.
What information we collect
We collect the details you give us directly when you register, such as your name, date of birth, email address and postal address. We also record information that is created while you use the site, for example the pages you open and the device and browser you use. This helps us keep the service stable and works as part of our security checks. We do not ask for more than we need for each purpose.
If you contact our support team through live chat or by email, we keep the conversation so we can answer follow-up questions. We may also hold records linked to identity checks. Where a document is needed to confirm who you are, we handle it as part of our KYC process and keep it only as long as the process requires. We do not sell your data to third parties.
How we use your data
Running your account
We use your details to create and maintain your account, confirm your identity and respond when you ask for help. Without this data we could not offer the service at all.
Security and fair play
We review account activity to spot unusual behaviour, prevent fraud and protect other players. These checks are a core part of keeping the site safe for everyone.
Communication
We send service messages about your account. Marketing messages are optional, and you can turn them off at any time using the link in each message or by contacting us.
Cookies and similar tools
Our pages use small files called cookies to remember your settings and keep you signed in. Some cookies are essential for the site to work, while others help us understand how pages are used so we can improve them. You can change your browser settings to block or delete cookies whenever you like. Blocking essential cookies may stop parts of the site from loading correctly.
We keep our use of tracking tools limited and we describe each category in our cookie policy. We check these tools regularly and remove those we no longer need. If you want the full list, read that page before you accept optional cookies.
Your rights over your data
| Right | What it means for you |
|---|---|
| Access | You can ask for a copy of the personal data we hold about you. |
| Correction | You can ask us to fix details that are wrong or out of date. |
| Deletion | You can ask us to erase your data, unless we must keep it for legal reasons. |
| Objection | You can object to certain uses, including marketing messages. |
| Withdrawal of consent | You can withdraw consent you gave earlier, without affecting past processing. |
How we protect and share information
We apply technical and organisational safeguards to keep your data from loss, misuse and unauthorised access. Access inside our team is limited to people who need it for their work. We review these measures from time to time and adjust them as threats change. No online service can promise perfect security, so we also ask you to choose a strong password and keep it private.
We share data only where it is needed to run the service or where the law requires it. That can include service providers who help us with identity checks or technical support. Each of them is expected to protect your data to a standard that matches ours. If a public authority makes a lawful request, we will respond as the law demands.
Retention, changes and contact
We keep personal data only for as long as it is useful for the purposes described here or as long as the law asks us to. When that period ends, we delete the data or make it anonymous. Records tied to account verification may be kept longer so we can meet our legal duties. You can always ask us what we currently hold.
We may update this policy when our service or the rules change. When we make a significant change, we will show a notice on the site and update the date of the revision. To ask a question or use any of your rights, reach our support team through live chat. If you play to relax, remember that responsible gambling tools are always available to you.
Privacy questions
Do you share my personal data with other companies?
We share it only with providers who help us run the service, and with authorities when the law requires it. We do not sell your data.
How can I ask for my data to be deleted?
Contact our support team through live chat and tell us what you want removed. We will confirm what we can delete and explain anything we must keep by law.
Why do you ask for identity documents?
Identity checks are part of our KYC process. They help confirm your age and protect your account from misuse.
Can I stop marketing messages?
Yes. Use the opt-out link in any message or ask our support team, and we will stop sending them.
