Legal
Holyspin cookie policy for players in Canada
Why this Holyspin cookie policy exists
We are Holyspin, and this page explains how our site uses cookies and similar small files when you visit from Canada. A cookie is a short text file that your browser stores on your device. It helps a website remember who you are between one page and the next. We wrote this Holyspin cookie policy in plain language so you can see what is stored, why it is stored and how to change your choices.
The site is built for adults only, and the legal gambling age in Canada is 19+. If you are younger than that, please leave the site and do not create an account. Nothing on this page replaces our terms or our privacy notice, but it sits beside them and covers one narrow subject: the small files our pages place on your device.
We keep our use of cookies modest. We would rather tell you clearly what a file does than hide it behind a banner you cannot read. Where a cookie is optional, you decide whether it stays. Where it is needed for the site to work at all, we say so and explain what would break without it.
The kinds of cookies we use
Essential cookies
These keep the site running. They remember that you are signed in, keep your session secure and carry your language choice from page to page. Without them, the lobby and your account would not load properly.
Preference cookies
These remember small choices you make, such as how a shelf of games is arranged for you or whether you dismissed a notice. They exist to save you from repeating yourself on every visit.
Measurement cookies
These help us see which pages are read and where visitors get stuck. The information is used to improve layout and wording, and it is looked at in aggregate rather than person by person.
How essential cookies protect your account
Signing in to a casino account is a sensitive step, and cookies play a quiet part in keeping it safe. A session file tells our servers that the person clicking a button is the same person who signed in a moment ago. If that file were missing, you would be asked to sign in again on every page, which is both tiresome and less secure.
Account checks such as KYC are part of how we confirm that a player is who they say they are. Cookies do not carry your documents or your personal details. They only hold a short reference that lets the site recognise your session while you move around, and that reference expires when the session ends or after a period of inactivity.
Because these files are required for the service you asked for, they are set without a separate opt-in. You can still block them in your browser, but parts of the site, including your account area, may then stop working.
Cookie summary at a glance
| Type | Purpose | Can you refuse it? |
|---|---|---|
| Essential | Sign-in, security and session continuity | Only through browser settings, and the site may break |
| Preference | Remembers display and notice choices | Yes, through your consent choices |
| Measurement | Shows how pages are used so we can improve them | Yes, through your consent choices |
| Marketing | Helps us understand which offers reach visitors | Yes, through your consent choices |
Cookies on mobile and in live play
Many visitors reach us on a phone, and the same cookie rules apply there as on a desktop browser. Your phone browser stores the files, and you manage them from its settings menu. If you add our site to your home screen, the stored files travel with that shortcut, so clearing your browsing data will sign you out.
When you open a live table, the page loads a streaming window alongside our own content. That window can place its own technical files so the video stays smooth and your seat is held. We treat those as essential to the table working, and they do not follow you into other areas of the site.
If you notice that a table or a game fails to load after you block files, the cause is usually a blocked session cookie. Allowing our site to store essential files again normally fixes it. Our live chat team can walk you through the steps if the problem continues.
How to change your cookie choices
Open your browser settings
Find the privacy or site data section in your browser. Every major browser lets you see which files a site has stored.
Choose what to block or delete
You can remove existing files or stop new ones from being stored. Blocking optional files will not affect your ability to play.
Return and review
Reload the site and check that sign-in still works. If something is off, allow essential files again and refresh the page.
Third-party files and how long cookies last
Some files are placed by services that work alongside our pages, such as video streaming for live tables or tools that measure page performance. These providers set their own files under their own policies. We only work with partners whose role is clear, and we do not allow them to read your account details through cookies.
Cookie lifetimes vary. Session files disappear when you close your browser. Preference files last longer so you do not have to repeat the same choice every day. Measurement files are set to expire after a limited period, after which they are replaced only if you still consent to them.
If we add a new category of cookie in future, we will update this page and ask for your choice again where the law requires it. You can come back here at any time to read the current version.
Play responsibly, whatever you accept
Your cookie choices never change how you are treated as a player. Whether you accept optional files or not, our tools for limits and time-outs stay available to you. Gambling is for adults aged 19+ in Canada, and it should stay a form of entertainment.
View offersWhere we operate and who to ask
Our site operates under a Curaçao licence, and cookie handling is one part of how we meet our obligations to visitors. If you have a question about a particular file, you do not need to guess. Our live chat team can explain what a cookie does and how to remove it.
We may revise this policy as the site changes or as rules evolve. When we do, the updated text appears on this page, so a quick visit now and then keeps you informed about what we store and why.
Cookie questions
Do I have to accept every cookie to use the site?
No. Only the essential files are needed for the site to work. Optional preference, measurement and marketing files depend on your choice.
How do I delete cookies I already accepted?
Open your browser's privacy settings, find the stored site data for our domain and remove it. You will be signed out once the files are cleared.
Do cookies store my payment or identity documents?
No. Cookies hold short references for your session and choices, never your documents or card details.
Why does the site ask me to sign in again after clearing data?
Your session file was removed, so our servers no longer recognise your device. Signing in again creates a fresh one.
